Delivery & Returns

We will normally dispatch your order the same day via Royal Mail if the item is in stock and the order is placed before 2pm.

UK 1st Class (1-3+ days) - £3.00
UK Special Delivery Next Day - £10.00
Europe Airmail (3-5 days) - £9.00
US & Canada (5-7 days) - £14.95
Rest of the World (5-7 days) - £14.95

Express Delivery (UK only)

If you're in a hurry, we also offer a next day delivery service. This is guaranteed for the next working day providing the order is placed before 12 noon. The cost of this is £10.

All Royal mail deliveries must be signed for and made to a verifiable postcode and physical address: we do not ship to P.O. Boxes or Military addresses.

Collection from Rococo Jewellery

If you would prefer, you can choose to collect your order from one of our stores. Your order can be dispatched to Rococo Jewellery in Marlow or Wokingham for collection. You must bring photographic identification with you e.g. drivers licence or passport, along with proof of address. We will let you know when the order is ready to collect via email or phone.

International Shipping

As per UK orders, all orders are normally dispatched the same day, if the item is in stock and the order is placed before 2pm.

Making Returns

You can return items within 14 days of purchase. They need to be returned in their original packaging and proof of purchase and we will be happy to exchange or refund.

Sale items may only be exchanged during the sale period with proof of purchase.

Pack the items back in the parcel, download and complete a Returns Form (click here to download and print the form) and include the paperwork and send it back to:

Rococo
Bush Walk
Wokingham
Berkshire
RG40 1AT

Tel: +44 (0)1189 773141 A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Please note that the supplied goods must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, we reserve the right to demand compensation.

Alternatively, you can return the article to Rococo Jewellery in Wokingham or Marlow to exchange it for another article of your choice. However, you must provide your Online Shop receipt.