Terms of service

Website Terms

This website is owned and operated by Rococo Jewellery (Marlow) Ltd. Please review the terms before using this website. By using this website you acknowledge that you have read and agreed to these terms listed within this page.

Our VAT number is 591970208

Terminology

In these terms of use, the expressions "we", "us" and "our" are a reference to Rococo Jewellery Ltd, unless the context dictates otherwise.

Information

The material on this website may change without notice so we recommend that you check our website for changes before acting upon material previously obtained from this website. While we provide the material in good faith, we accept no responsibility for the accuracy, completeness, suitability for your intended use or timeliness of it. You accept that any material provided by us is general in nature and does not constitute advice. We recommend that you obtain professional advice before relying on or using such material.

Website Links

This website may contain links to other websites operated by parties that are not associated with us ("third parties"). These links have been provided solely for you to obtain further information about other relevant products and organisations in the market. We have no control over the information on these sites or the products or services on them and therefore make no representations regarding the accuracy or suitability of such information, services, or products. We recommend that you make your own enquiries in relation to third parties described or linked on this website. Inclusion of a link to a third party website should not be seen as our endorsement of that party's website. By linking to sites operated by third parties, we are not authorising the reproduction of any material on such websites, as such material may be the subject of intellectual property rights.

Intellectual Property Rights

We are the owner or licensed user of the copyright and other intellectual property rights in the material on this website. You may not reproduce, adapt, upload, link, frame, broadcast, distribute or in any way transmit the material on this website without our written consent, other than to the extent necessary to view the material or as permitted by law. Title to anything ordered by you does not pass to you.

Alterations

We reserve the right to amend these terms of use (including our Privacy Policy), the Licence and the goods and services available via this website at any time. Amendments will be effective immediately upon updating this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms of use as amended.

Images

The images of products shown on the Jewellery by Rococo Sites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the actual colours of our products. The product you receive may vary slightly in colour from the image on your screen.

Law & Jurisdiction

These terms and any claim or dispute arising in relation to a Contract will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please ensure that you have checked your order at each page of the order process. Please note, once you have placed an order with us, we are unable to amend it.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email (sent to the email address that you have provided when placing your order) that confirms that we have received your order (the “Order Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Order Confirmation

If we are unable to supply you with a product you have ordered, for example, if the product is out of stock or because of an error in the price on our website or inability to authorise your payment, we will inform you of this by email or telephone and the Contract will terminate. If you have already paid for the products, we will refund you the full amount as soon as possible. If you paid by a gift card we will issue you with a new gift card.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.

Security

You must take your own precautions to ensure that the process which you employ for accessing this website (or any linked website) and any goods or services available from it do not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

Disclaimer

Except in relation to liability that cannot be lawfully excluded, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

Privacy

Please read our Privacy Policy to understand how your personal information will be treated when you use this website.

Pricing and Payment

If a pricing error is identified with your order when placed we will reserve the right to withhold the order and refund any monies in full to you that has been exchanged.

If a product's correct price is higher than the price stated on our site or in our catalogue, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.

We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.